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FAQ

How much of the proceeds go to Shelters?

- We dedicate 10% of net profits to no kill shelters/ The money goes towards the protection, prevention, taking care of sheltered animals, and awareness of euthanasia. We have donated $350,000 since 2015!

What is your return policy?

- If you would like to make an exchange, we will accept an exchange as long as you contact us within 7 days of the delivery date. We will either issue store credit for what was spent upon arrival or we will do an even exchange and send out new sizes if a note requesting sizes was included. 

Please note that all items must be unwashed and unworn. Items sent back with any stains including makeup and deodorant stains, will not be accepted for exchange. Original Shipping charges are not refundable. Please do not send back smelling like smoke.

***NO EXCHANGES OR RETURNS ON SUBSCRIPTION BOXES, YOU MAY CHANGE YOUR SIZE THE FOLLOWING MONTH.***

***NO EXCHANGES OR RETURNS ON ANY MYSTERY ITEMS INCLUDING MYSTERY TSHIRT, MYSTERY TANK TOP, MYSTERY HOODIE, MYSTERY CREWNECK, AND MYSTERY BOX***

-International returns are at customers expense. If you are unsure of what size to order please contact us via email at help@pawz.com and we would be happy to assist you in choosing a size. 

What is my item is returned to sender?

We will issue you a gift card to reorder the item but do charge a $7 shipping/ restocking fee.

Can I use more than one discount code per order?

Unfortunately we only allow one discount code/ discount per order. 

I received a damaged item. What should I do?

- If you receive a damaged or defective item, please contact us within 5 days of the delivery date, and we would be happy to resolve the issue for you. 

I love my new shirt! How should I wash it?

Please wash in cold water with like colors.

Will you have more designs, sizes, and styles in the future?

- Yes, we are working hard on our product line! Dog clothes coming soon!

Do you ship worldwide?

Yes we do!

Where is your company located?

- Pawz is located in North Canton, Ohio

How long will it take to receive my order?

-All order ship within 1-2 day after order is placed. Any orders placed Friday-Sunday will not ship until Monday and Tuesday. 

Will I be notified when my order is shipped?

- Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out. 

Will I receive a tracking number?

- Yes of course! All orders are shipped through USPS and include tracking. The tracking number will be sent to the email that you provided at checkout, as soon as your order ships. Please note that the Order Number is not your tracking number. 

What forms of payment do you accept?

We currently accept both PayPal and credit card payments! You do not need a PayPal account to pay!

Will my card be charged when I order?

All customers are charged at the time of purchase as this is how our website platform functions. We apologize for any inconvenience. 

Do you have a sizing chart? This is good for our long sleeves! If you click on an individual product it will show its own size chart!

Yes! All measurements are in inches

 

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Do you cover any customs fees set by our country?

 Pawz does not cover any additional fees/costs/tariffs that your country may require.