PAWZ FAQ

When you place your order, you’ll receive an email confirming your purchase, then a second email when your order has shipped.

Shipping rates vary by order value and location, and depend on the total after any applied discounts. At PAWZ, we strive to deliver your purchase in the most effective and economical way possible. You will be able to see the exact amount on the checkout page.

When purchasing your merchandise, you can choose between Standard Shipping, which will take between 2 and 5 business days, and USPS First Class Mail, which may take between 1 and 3 business days.

Unfortunately, at this time Pawz I only able to deliver orders within the United States & Canada.

When you enter the promo code on the checkout page, you will be able to see if the code is still valid or not. If it isn’t working, first you’ll want to double-check that you have typed the promo code correctly—codes are case sensitive and must be entered exactly as they appear on the coupon.

If you’ve ensured that you’re entering the discount code properly, then it’s likely that the promo code is expired and you’ll have to use a different one. If the code is still valid but it isn’t working, it could also be because your order contains a free gift—promo codes are not valid on orders containing free gifts. You can always remove the free gift from your cart if you’d prefer to use the code to get a discount.

We accept many different payment methods, including all major debit and credit cards, Google Pay, Apple Pay, Shop Pay, and PayPal. We also partner with AfterPay to offer you a financing option.

Yes, your payment information is 100% secure. All orders are encrypted with Secure Sockets Layer (SSL) technology. This technology encrypts your personal information so that no one can read it as it travels over the internet.

All customers are charged at the time of purchase as this is how our website platform functions. We apologize for any inconvenience. 

Yes, you can! Customers may return any product for up to 30 days from the date of delivery.

Any product you return must be in the same condition you received it. Please note that all items must be unwashed and unworn. Items sent back with any stains including makeup and deodorant stains, will not be accepted for exchange. Original Shipping charges are not refundable. Please include your packing slip if available.

Your refund will be issued upon receipt of the return merchandise to the original form of payment.

Please note: All refunds are subject to a $7.50 processing fee.

Click here to start the return process.

For more information about Returns, please visit here.

You will receive your refund after we’ve received the return item(s). It will likely take between 3 and 5 business days.

If you paid with AfterPay, your refund is likely going to take longer than 3-5 days.

Unfortunately, we’re unable to issue returns or exchanges on mystery items (Mystery Tees, Mystery Tanks, Mystery Hoodies, Mystery Crewnecks, Mystery Long Sleeves, & Mystery Bundle Item.

Additional, returns on orders using promotional discounts are subject to adjustments to their original pricing.

If you receive a damaged or defective item, please contact us within 30 days of the delivery date, and we would be happy to resolve the issue for you.

While it’s not a guarantee, we’re often able to make adjustment or changes to orders within 24 hours of being placed. Please contact help@pawz.com to inquire about the status of your order.

If your order hasn’t shipped yet, you can email help@pawz.com to change or cancel your order. If your order has already shipped, we are unable to make any changes to your order. You will have to wait until you receive your items to return or exchange them.

Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out. 

- Yes of course! All orders are shipped through USPS and include tracking. The tracking number will be sent to the email that you provided at checkout, as soon as your order ships. Please note that the Order Number is not your tracking number.