The Pawz Guarantee promises that if you're not 100% satisfied with your purchase, we will make it right. We stand behind our products and services, and we're confident that you'll love them as much as we do. However, if for any reason you're not completely satisfied, we're here to help.
Our guarantee covers the following:
If your order didn't arrive as expected or was damaged during shipping, we will ship a new one to you at no additional cost.
We offer a 90-day return window for any items that don't meet your expectations. As long as the item is in its original condition, undamaged, and unworn, we will gladly accept returns or exchanges to ensure you get exactly what you purchased.
To initiate a return or exchange, please contact our customer support team at firstname.lastname@example.org, and they will be happy to guide you through the process. Our goal is to provide an easy, hassle-free experience for our customers, and we will do everything in our power to make sure you are completely satisfied with your purchase.
Thank you for choosing us, and welcome to the Pawz.com family!